All ALX Rods are covered by a limited warranty against workmanship and materials for the original owner. ALX Rods will inspect all rods and determine if failure was due to workmanship or materials. For damage determined to be the result of defect, ALX Rods will promptly repair/replace the product with no charge. Upgrades and model changes are not available.
- ENOX: 10 Years
- EXPERT: 10 Years
- ZOLO: 10 Years
- IKOS: 5 Years
- BOKU: 3 Years
Time period is based on the date of purchase recorded at registration proven by receipt or date of manufacture (based on serial number) if the rod is unregistered. You may register your rod here.
Damage or failure resulting from normal wear and tear, misuse, neglect, accidents, theft, unapproved alterations, intentional damage, loss, or acts of God are not covered.
All ALX Rods have a lifetime replacement plan via our SureSet Replacement Program.
DAMAGED GUIDES AND TIP TOPS ARE NOT COVERED. If you have an issue, please contact us so we can help you find the fastest solution to resolve the issue.
To make a warranty claim, please ship the damaged rod, prepaid, along with a FULLY completed Warranty Return Form. Broken rods may be cut down to minimize shipping cost. Clearly mark the damaged section.
US Customers Send directly to:
105 Contract Drive, Suite 100
Aiken, South Carolina 29801
RODS DEEMED UNREPAIRABLE WILL NOT BE RETURNED UNLESS THE CLAIMANT PAYS FOR RETURN SHIPPING.
Allow 2 weeks for processing